bet21's Privacy Policy

1. Introduction and Scope

bet21 treats the privacy of all its users' personal information with the utmost seriousness. This privacy policy ("Policy") explains how the bet21 platform — including the website, mobile app, and related services — processes user information.

By creating an account on bet21, using any of its services, or browsing the website, you are considered to have accepted the terms of this Policy. This Policy is linked to the Terms and Conditions, and it is recommended that both be read together.

2. Types of Information Collected

bet21 collects two types of information — information provided by the user and information collected automatically.

2.1 Information Provided by the User

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Mobile banking account details (bKash, Nagad, Rocket, Upay — for deposits and withdrawals)
• User-set password and security questions
• Content of support messages and complaints

2.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system version
• Activity logs on the platform (login times, game play history, betting records)
• Session information obtained through cookies and similar tracking technologies
• Device identifier number (UUID)

3. How Information Is Collected

bet21 collects information in the following ways:

• Registration form: Information voluntarily provided by the user when creating an account.
• KYC (identity verification) process: When withdrawing large amounts of money or to ensure security.
• Transaction information: Required for payment processing at the time of deposits and withdrawals.
• Support communications: Information you provide via live chat or email.
• Technical collection: Through cookies, server logs, and analytics tools.

Information provided through third parties such as payment gateways or identity verification services may also be stored in bet21's systems, but only within the scope of applicable law and this Policy.

4. Purposes for Using Information

bet21 uses collected information only for specific, clear, and lawful purposes. These purposes are:

4.1 Account Management

Information is used to create, verify, and keep your account secure. This information is essential for ensuring login security and preventing unauthorised access.

4.2 Financial Transaction Processing

Transaction-related information is used to verify and complete deposit and withdrawal requests, to coordinate with payment methods (bKash, Nagad, Rocket, Upay), and to prevent fraud.

4.3 Customer Support

Information about your account and activity is needed to provide support in Bengali and English via 24/7 live chat and email. The bet21 support team uses this information solely to improve service.

4.4 Legal and Security Obligations

To prevent money laundering, fraud, and other illegal activities, bet21 stores and processes information in compliance with applicable law. It may also be necessary to provide information in response to legal requests from authorities.

4.5 Service Improvement

Anonymous or aggregated data is used to analyse user experience, evaluate platform performance, and add new features.

5. Information Storage and Security

bet21 has put in place industry-standard technical and organisational measures to protect user information.

5.1 Technical Safeguards

• All data transfers are secured through SSL (Secure Sockets Layer) encryption.
• Passwords are stored in encrypted form — no one can read them directly.
• Sensitive information (identity documents, payment details) is kept on separate, secured servers.
• Regular security audits and vulnerability assessments are conducted.

5.2 Retention Period

All information is retained for as long as the account remains active. Even after an account is closed, some information may need to be kept for a specified period due to legal obligations. Unnecessary information is deleted in an appropriate manner.

6. Sharing Information with Third Parties

bet21 does not sell or rent user information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

6.1 Service Providers

Only the necessary information is shared with selected third parties for payment processing (such as completing transactions with bKash, Nagad, Rocket, Upay), identity verification, cybersecurity, and technical infrastructure management. All such parties operate under strict confidentiality agreements.

6.2 Game Software Providers

Game providers including Evolution, Pragmatic Play Live, PG Soft, and JILI may process limited information as required to operate their games. Their own privacy policies may also apply in this regard.

6.3 Legal Obligations

bet21 may be required to provide information in response to court orders, requests from government authorities, or requirements under applicable law. In such cases, bet21 will make every effort to notify the user where possible.

6.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the successor organisation, but the protections of this Policy will continue to apply.

7. Cookies and Tracking Technologies

Cookies and similar technologies are used on the bet21 website and app.

7.1 Types of Cookies

• Essential cookies: To maintain login sessions, ensure security, and keep core features running — the platform cannot function properly without these.
• Functional cookies: To remember your preferences such as language selection.
• Analytics cookies: To analyse site usage and improve services.

7.2 Cookie Controls

Non-essential cookies can be disabled by changing your browser settings. However, disabling certain cookies may mean that some platform features do not work properly.

8. User Rights

Every user registered on bet21 has the following rights regarding their own information:

• Right to access: The right to know what information bet21 holds about you.
• Right to correction: The right to request that incorrect or outdated information be corrected.
• Right to deletion: The right to request deletion of information in certain circumstances (this may not be fully possible where legal obligations exist).
• Right to restrict processing: The right to request that the use of information be restricted in certain circumstances.
• Right to object: The right to opt out of marketing communications and to object to certain processing of information.

To exercise these rights, contact the bet21 support team via live chat or email. We will process your request as quickly as possible. To learn more about our platform, visit the About Us page.

9. Protection of Minors

All bet21 services are strictly for persons aged 21 and above. Information about any person under the age of 21 is not knowingly collected or processed.

Age is verified at the time of registration and additional proof may be requested in suspicious cases. If a person creates an account using false information, bet21 reserves the right to suspend or cancel that account. For details about our commitment to responsible gaming, read the Responsible Gaming page.

10. Policy Changes and Contact

10.1 Policy Changes

bet21 reserves the right to update this privacy policy as needed. In the event of significant changes, users will be notified by email or through a notice on the platform. Continuing to use the service after changes have been made will be considered acceptance of the new policy.

10.2 Contact

If you have any questions, requests, or complaints about this privacy policy or your information, please contact the bet21 support team:

• 24/7 Live Chat — available directly on the platform
• Email: [email protected]

Answers to many common questions can also be found in our FAQ section.