bet21's commitment to responsible gaming
bet21 believes entertainment is meaningful only when enjoyed in a controlled and mindful way. Participating in sports betting or casino games is a form of entertainment — not an alternative source of income. On this page we will explain how to set your own limits, recognise warning signs, and get help if needed.
Why is responsible gaming important?
Online betting and casino games can be a legitimate form of entertainment, but they also carry risks. For some people, this entertainment can develop into a habit over time and begin to affect other areas of life negatively. bet21 wants every user to enjoy games consciously and within set boundaries.
Only those aged 21 or above may participate on our platform. Opening an account or playing games by anyone under age is strictly prohibited. Keeping your password private is essential to ensure younger family members cannot access your account in any way.
Under our terms and conditions, every account holder must follow the responsible gaming policy. This policy is designed to keep you safe and away from problematic gambling habits.
Remember, gambling is never a guaranteed source of income. The outcome of every bet or game is entirely random and cannot be predicted. Only play with money that, if lost, will not cause any difficulty in your daily life.
Age Restriction
Age restriction strictly enforced
A minimum age of 21 is required to open an account at bet21 and to take part in any betting or gaming activity. Age must be verified during the identity verification process. Protecting minors is our highest priority.
Set your own limits
bet21 provides you with several tools that let you control the amount you spend and the time you spend playing. These features can be enabled at any time from your account settings.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once that limit is reached, no further deposits can be made until the set period resets.
Financial controlSession time limit
Decide in advance how long you will play in one session. When the set time is up, the platform will automatically notify you to take a break.
Time managementBet limit
Set a maximum amount you will place on each bet or game. This protects you from a large single loss.
Bet controlTake a break
Take a temporary break from your account — for 1 day, 1 week, or 1 month. During this time logging in or placing bets will not be possible.
Short-term breakSelf-Exclusion
If you feel you need a long-term break, you can have your account completely closed for anywhere between 6 months and 5 years. During this period no marketing messages will be sent to you either.
Long-term protectionLoss limit
Set in advance the maximum amount you are willing to lose within a given period. When that limit is reached, the game will stop automatically.
Loss restrictionRequest self-exclusion
Fill in the form below to send a self-exclusion request directly to our support team. We will suspend your account within 24 hours.
After you submit the request, our team will get in touch with you. Use live chat for direct assistance.
Warning signs of problematic gambling
If you or someone you know shows the signs below, please seriously consider seeking help.
Repeatedly placing larger bets to try to recover lost money — the mindset that "just a bit more will win it back".
Hiding gambling from family or friends and being dishonest about it.
Using money meant for daily food, bills, or family needs to place bets.
Repeatedly returning to betting despite trying to stop and being unable to control yourself.
Feeling restless, irritable, or stressed when unable to play.
Spending excessive time on betting while neglecting work, studies, or social life.
Borrowing money or selling assets to fund gambling.
Healthy gaming habits
Responsible gaming means keeping gambling as entertainment, not a means of income. bet21 wants you to enjoy every session with a clear mind and within a set budget.
- Set a fixed budget before you start playing and stick to it.
- Never bet when you are tired, emotionally distressed, or after drinking alcohol.
- Do not treat a win as a guarantee of future wins — every game is independent and outcomes are random.
- Take regular breaks, especially during long sessions.
- Spend time with family and friends — gambling should not replace relationships.
- Keep a monthly record — write down how much you won and how much you lost.
Under our privacy policy, your account information and transaction history are kept fully secure. Your personal data is not shared with any third party.
Where to get help
Acknowledging a problem takes courage. You or your family can seek support through the following channels.
bet21 live chat support
Our 24/7 live chat service is available in both Bengali and English. Our team is always ready to help with setting account limits, self-exclusion, or any concerns you may have.
Active 24/7Contact by email
Write directly to our support team by email: [email protected] — we respond quickly on any matter related to responsible gaming.
Email supportFamily and counsellors
Talk to a trusted family member or friend. If needed, seek help from a professional mental health counsellor — carrying a problem alone is not the wise choice.
Professional supportOur FAQ section has more detailed questions and answers on responsible gaming, account limits, and self-exclusion. It explains clearly how to use these features.